Colleague Advice Line

Life is full of challenges. Whether it’s your health, finances, personal or work life, there are plenty of issues that can affect you daily. The Colleague Advice Line can help.

The free, independent and completely confidential service, called Health Assured, is always there for you, 24 hours a day, seven days a week.

  • Call them on 0800 316 9337
  • Visit their website*
  • Download the Health Assured app in the Apple or Android app stores*


*Username and password are the same for both – just enter ‘worklife’

We’ve already added the mobile app to all company mobile phones. Just search – Health Assured.

You can access a friendly ear at the end of a phone offering support, information, advice, training and other services to help you deal with events and issues in your everyday work and personal life.

The service is staffed by a range of highly experienced consultants, including counsellors, psychotherapists, solicitors and financial experts.

When your call is answered, a counsellor will decide on which team are best placed to help you and they’ll then transfer your call to an appropriate specialist.


Get help with a wide-range of issues:

  • legal queries, consumer rights, debt or domestic matters
  • personal – marital, relationship and family concerns, emotional issues, anxiety, depression, trauma, substance abuse, behavioural difficulties, bereavement, sexual orientation and gender identity
  • work-related – such as stress, bullying, anger management and career direction
  • health – advice on health issues such as symptoms and treatments, medication and surgery, inoculations, travel vaccinations and lifestyle programmes (e.g quitting smoking)
  • child and dependent care – such as advice on caring for children, elderly relatives and disabled dependents, and searches for finding care homes, nurseries etc

Find out more

Who will know I’ve called?
Your details are confidential. Legal and General provide the service but they don’t tell us or anyone else that you’ve called. In the rare cases where they think people may be at risk of harming themselves or others, or if they legally have to, then they may need to break this confidentiality. Legal and General aim to do this in full consultation with you.

What does Legal and General tell us about your call?
Legal and General give us general statistics about how many people have used the service and the reasons people contacted them. They never give us information which could be used to identify individual callers.

How do I access this?

Search – Health Assured on your work mobile or download the Health Assured app in the Apple or Android app stores. Username and password are the same for both – just enter ‘worklife